Privacy Policy
Last updated: August 2026
LH Keepsakes respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who we may share it with and the rights you have over your information.
1. Who we are
LH Keepsakes is a UK-based personalised gifts and keepsakes business.
For the purposes of UK data protection law, LH Keepsakes is the data controller responsible for your personal information.
If you have any questions about how we use your information, please contact us:
Email: info@lhkeepsakes.co.uk
2. What personal information do we collect?
When you place an order, contact us or interact with our website, we may collect information such as:
-
Your name
-
Billing and delivery address
-
Email address
-
Telephone number, where provided
-
Order details
-
Personalisation information you provide for your order
-
Information contained in messages or correspondence you send to us
-
Information provided when making an enquiry or requesting a custom order
We may also collect certain technical information automatically when you visit our website, such as your IP address, browser type, device information and information about how you use our website.
Payment information
Payments are processed securely by the payment provider selected at checkout.
LH Keepsakes does not have access to customers' full payment card details.
Payment providers may collect and process payment information in accordance with their own privacy policies and terms.
3. How do we collect your information?
We may collect information when you:
-
Place an order through our website
-
Contact us by email
-
Contact us through our website
-
Request a custom or bespoke product
-
Subscribe to our marketing communications
-
Browse or interact with our website
Some information may also be collected automatically through cookies and similar technologies.
4. Why do we use your information?
We use your personal information where necessary to:
Process and fulfil your order
We use your name, address, contact details, order information and personalisation details to process, create and deliver your order.
Communicate with you
We may use your contact details to:
-
Confirm your order
-
Provide order updates
-
Send dispatch and tracking information
-
Contact you about an issue with your order
-
Respond to questions or enquiries
-
Discuss custom or bespoke orders
Provide customer service
We may use information relating to your order or previous communications to answer questions and resolve problems.
Process payments
Payments are processed securely through the payment provider selected at checkout. LH Keepsakes does not have access to customers' full payment card details.
Meet our legal obligations
We may need to retain and use certain information to comply with legal, accounting or tax requirements.
Improve our website and business
We may use website and usage information to understand how visitors use our website and help us improve our products, services and customer experience.
5. Our lawful bases for using your information
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on:
Contract — where processing your information is necessary to fulfil an order or provide a service you have requested.
Legal obligation — where we are required to keep or provide information to comply with legal, accounting or tax requirements.
Legitimate interests — where processing is necessary for the legitimate running and improvement of our business, provided that this does not override your rights and interests.
Consent — where you have specifically given us permission to use your information for a particular purpose, such as receiving marketing communications.
6. Marketing emails
We will only send you marketing emails where we have an appropriate lawful basis to do so.
Where you have subscribed to our marketing communications, you can unsubscribe at any time by using the unsubscribe link included in our emails.
You can also contact us at:
Unsubscribing from marketing communications will not affect essential communications relating to an order you have placed.
7. Who do we share your information with?
We do not sell your personal information.
We may share the information necessary to provide our services with trusted third parties, including:
Wix
Our website and online shop are hosted and operated using Wix. Wix processes information on our behalf as part of providing its website, ecommerce, hosting and related services.
Payment providers
The payment provider selected at checkout processes your payment information. LH Keepsakes does not have access to your full payment card details.
Delivery providers
We share the information necessary to deliver your order with the delivery service selected at checkout, which may include Evri or Royal Mail.
This may include your name, delivery address and information required to deliver and track your parcel.
Other service providers
We may use other trusted service providers where necessary to operate our business, process orders, provide customer support, maintain our website or comply with legal requirements.
We only share information where there is an appropriate reason and lawful basis for doing so.
8. How long do we keep your information?
We only keep personal information for as long as we reasonably need it for the purposes described in this Privacy Policy.
Some information relating to orders and transactions may need to be retained for longer periods to meet legal, accounting or tax requirements.
Information that is no longer required will be securely deleted or otherwise disposed of where appropriate.
9. How do we protect your information?
We take reasonable and appropriate measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.
Our website is hosted through Wix, which provides security measures as part of its platform and services.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
10. Cookies
Our website uses cookies and similar technologies.
Cookies are small files stored on your device that can help a website function correctly, remember preferences and understand how visitors use the website.
Some cookies are necessary for the website to operate, while others may be used for analytics, performance or other purposes.
Where required, you will be given choices about non-essential cookies through our website's cookie settings.
You can also manage cookies through your browser settings.
11. Your data protection rights
Depending on the circumstances and the lawful basis we rely on, you may have rights under UK data protection law, including:
-
The right to be informed about how your information is used
-
The right to access the personal information we hold about you
-
The right to ask us to correct inaccurate or incomplete information
-
The right to ask us to delete your personal information in certain circumstances
-
The right to ask us to restrict how we use your information in certain circumstances
-
The right to object to certain uses of your information
-
The right to data portability in certain circumstances
-
The right to withdraw consent where we rely on consent
These rights are not absolute and may not apply in every situation.
12. How to exercise your rights
If you would like to exercise any of your data protection rights, please contact us:
Email: info@lhkeepsakes.co.uk
Please provide enough information for us to identify you and understand your request.
We will respond to requests within the timeframe required by applicable data protection law. In many cases, this will be within one month.
13. Complaints
If you have concerns about how we have handled your personal information, please contact us first at:
We will do our best to resolve your concern.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, if you believe your personal information has not been handled correctly.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.
The latest version will always be available on our website.
We recommend checking this page occasionally for updates.
15. Contact
If you have any questions about this Privacy Policy or how LH Keepsakes uses your personal information, please contact:
LH Keepsakes
Email: info@lhkeepsakes.co.uk